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Terms & Conditions

Last updated: 17/10/2025

These Terms and Conditions (“Terms”) govern your use of services provided by Elysian Pilates and Barre (“we”, “us”, or “our”).

Elysian Pilates and Barre is operated by Sian Treliving, sole trader.

By booking, purchasing, or attending any classes or sessions, or by using our website or facilities, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Booking Policy, Privacy Policy, and Waiver Agreement.

1. Bookings & Payments

  • All classes and sessions must be booked and paid for in advance via our online booking system or in person.

  • Payments are processed securely via third-party payment providers.

  • All bookings are subject to availability.

  • We reserve the right to amend class schedules, instructors, pricing, or services where reasonably required.

  • Promotional or introductory offers may be subject to additional terms.

2. Class Packages & Memberships

  • All class packages and memberships are non-refundable and non-transferable, unless otherwise required by UK consumer law.

  • Packages and memberships are subject to expiry dates, which are shown at the time of purchase.

  • Packages and memberships may not be shared.

Cooling-Off Period (Online Purchases Only)

In line with the Consumer Contracts Regulations 2013, you may cancel an online purchase within 14 calendar days, provided no classes or services have been used.
Once a class has been attended, this right is waived.

3. Cancellations & No-Shows

  • All classes and sessions must be cancelled at least 24 hours before the scheduled start time.

  • This applies to group classes, reformer sessions, Inferno (heated) classes, and private sessions.

  • Cancellations made less than 24 hours before the class start time, or failure to attend, will result in the session being forfeited.

  • Missed or late-cancelled sessions are non-refundable.

  • The 24-hour cancellation policy applies regardless of reason, including illness or personal circumstances.

4. Changes & Cancellations by the Studio

  • We reserve the right to cancel, reschedule, or amend classes, instructors, or timetables where necessary.

  • If a class is cancelled by us, the session will be credited back to your account or rescheduled.

5. Health & Participation

  • By attending classes, you confirm that you are fit and well enough to participate in physical exercise.

  • You are advised to consult your GP or healthcare professional before starting any fitness programme, particularly if pregnant, postnatal, or managing a medical condition.

  • You must inform your instructor of any injuries, medical conditions, or pregnancy before attending a class.

  • Please do not attend classes if you are feeling unwell or contagious.

6. Infrared Pilates (Infrared heated Classes)

Infrared Pilates classes take place in a heated environment and are higher-intensity in nature. Participation carries inherent risks, including but not limited to overheating, dehydration, dizziness, strain, or injury.

Infrared classes are not suitable during pregnancy. Clients who are pregnant, postnatal, or who have any medical conditions or health concerns must not attend unless they have sought appropriate medical advice and informed the instructor in advance.

By booking and attending an Inferno class, you acknowledge and accept the risks associated with participation and confirm that you take responsibility for monitoring your own wellbeing and physical limits during the session. You agree to stop exercising immediately if you feel unwell or uncomfortable.

7. Studio Etiquette

  • Please arrive 5 minutes early to allow time to prepare for your class.

  • Entry may not be permitted once a class has begun, particularly for reformer or heated sessions. Late arrivals may be treated as a no-show.

  • Grip socks are mandatory for all reformer classes for safety and hygiene reasons. Clients without appropriate grip socks may be refused entry and the session treated as a no-show.

  • Grip socks are available to purchase at the studio.

  • Mobile phones must be silenced during classes.

  • Respectful behaviour towards staff and other clients is expected at all times.

8. Personal Belongings

  • Personal belongings are brought to the studio at your own risk.

  • We do not accept responsibility for lost, stolen, or damaged items.

9. Data Protection

Personal data is processed in accordance with our Privacy Policy and UK data protection law.

10. Intellectual Property

All content, class programming, materials, and branding associated with Elysian Pilates and Barre remain our intellectual property and may not be copied, reproduced, or distributed without written permission.

11. Liability

Participation in physical exercise carries inherent risks. By attending classes or events, you acknowledge that:

  • You participate voluntarily and are responsible for your own health and wellbeing.

  • You accept responsibility for exercising within your own limits.

  • Elysian Pilates and Barre, its instructors, and staff shall not be liable for injury, loss, or damage arising from participation in classes, except where liability cannot be excluded under applicable law.

12. Photography & Video

From time to time, photographs or videos may be taken during classes or events for promotional purposes.

  • By attending, you consent to the use of such content without compensation.

  • If you do not wish to be included, please inform the instructor before class and we will accommodate where possible.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions regarding these Terms & Conditions, please contact:
Email: elysianpilates@gmail.com

Agreement

By booking, purchasing, or attending a class at Elysian Pilates and Barre, you confirm that you have read, understood, and agree to these Terms & Conditions, together with our Booking Policy, Privacy Policy, and Waiver Agreement.

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