Terms and Conditions | Elysian Pilates

TERMS AND CONDITIONS

Last updated: 17/10/2025

These Terms and Conditions (“Terms”) govern your use of services provided by Elysian Pilates and Barre ("we", "our", "the Studio", or "us"). By booking, purchasing, or attending any of our classes, sessions, or events, or by using our website and facilities, you confirm that you have read, understood, and agreed to be bound by these Terms, along with our Booking Policy and Privacy Policy.

1. Bookings & Payments

All classes and sessions must be booked and paid for in advance via our website, mobile app, or in person.
Payments are processed securely via a third-party provider.
All bookings are subject to availability. We reserve the right to amend our schedule or pricing at any time.
Promotional offers and discounts may be subject to additional terms.

2. Class Packages & Memberships

All class packages and memberships are non-refundable and non-transferable, unless otherwise required by UK consumer law.
Packages include an expiry date, which is communicated at the time of purchase.
Sharing of packages or memberships is not permitted.

Cooling-Off Period (Online Sales Only)
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel any class package or membership bought online within 14 calendar days of purchase for a full refund, provided no services have been used. Once use begins, this right is waived.

3. Cancellations & No-Shows

Group classes: Cancel at least 24 hours in advance to avoid losing the session or incurring a late cancellation charge (see our Booking Policy).
Private sessions: Require 24 hours’ notice to cancel or reschedule.
Missed sessions or late cancellations are non-refundable.

4. Changes & Cancellations by the Studio

We reserve the right to reschedule or cancel classes, change instructors, or alter the timetable.
If a session is cancelled by us, a credit will be returned to your account or rescheduled upon request.

5. Health & Participation

By participating, you confirm that you are in good health and fit to take part in physical exercise.
Consult your GP or healthcare provider before starting any fitness programme, especially if pregnant, postnatal, or managing a medical condition.
It is your responsibility to notify the instructor of any injuries, health issues, or pregnancy before class.
Please do not attend if you are feeling unwell or contagious.

6. Studio Etiquette

Arrive at least 5 minutes early to prepare for your class.
Entry is not permitted more than 10 minutes after class begins. Late arrivals may be marked as a no-show.
Grip socks are required in all classes.
Phones must be silenced. Respectful behaviour is expected at all times.

7. Personal Belongings

You are responsible for your personal items.
Elysian Pilates and Barre is not liable for lost, stolen, or damaged belongings.

8. Data Protection (UK GDPR)

We collect and process your personal data in line with the UK GDPR and Data Protection Act 2018.

Your data is used to manage bookings, deliver services, and communicate important studio updates.
Health information (e.g. injuries, pregnancy) is treated with strict confidentiality.
See our [Privacy Policy] for full details on how we store and use your data.

9. Intellectual Property

All content on our website, in our classes, or related to our brand is the property of Elysian Pilates and Barre. You may not copy, reproduce, or distribute it without written permission.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.

11. Liability Waiver

By attending classes or events at Elysian Pilates and Barre, you agree that:

You understand the physical risks involved in participating in Pilates, barre, and related activities.
You affirm that you are fit and well enough to take part and have consulted your GP where necessary.
You will notify instructors of any injuries, conditions, or pregnancy before class.
You accept full responsibility for any injury or health issue arising from participation.
You release Elysian Pilates and Barre, its instructors, and staff from any liability related to your participation, to the fullest extent permitted by law.

12. Photo & Video Consent

Occasionally, we may take photos or videos during classes or events for promotional use (e.g., social media, website, newsletters). By attending:

You consent to being included in such content, used without compensation.
We aim to use only respectful, community-focused imagery.
If you do not wish to be photographed or recorded, please inform the instructor before class and we’ll do our best to accommodate your request.

13. Contact Information

For any questions about these terms, please email elysianpilates@gmail.com.

Agreement

By booking, purchasing, or attending a class at Elysian Pilates and Barre, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, along with our Booking Policy and Privacy Policy.