Privacy Policy | Elysian Pilates

Last updated: 17/10/2025

Elysian Pilates and Barre ("we", "us", or "our") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, booking classes, visiting our website, or engaging with us, you agree to the collection and use of information as described below.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Data: name, date of birth, email address, phone number, postal address.
Health Information: injuries, medical conditions, pregnancy status, or other health-related details necessary for safe participation.
Payment Information: credit/debit card details (processed securely by third-party payment providers), billing address.
Usage Data: booking history, class attendance, preferences, and interactions with our website or app.
Communication Data: messages, enquiries, and feedback you provide.
Technical Data: IP address, browser type, device information, and cookies when you visit our website.

2. How We Use Your Information

We use your data to:

Manage your bookings and payments.
Provide and improve our Pilates and Barre services.
Communicate with you regarding bookings, studio updates, promotions, and events.
Comply with legal and regulatory obligations.
Ensure your safety and wellbeing during classes by managing health-related information.
Analyse usage to improve our website and services.
Protect against fraud and misuse.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: to provide the services you have requested.
Consent: for marketing communications and certain data processing.
Legal compliance: to comply with laws and regulatory requirements.
Legitimate interests: to improve our services and protect the business.

4. Sharing Your Information

We do not sell or rent your personal data to third parties.

Your information may be shared with:

Trusted third-party service providers (e.g., payment processors, IT services) who assist us in operating the studio and booking system.
Legal or regulatory authorities if required by law.
Marketing partners only with your explicit consent.

All third parties are obligated to keep your data secure and confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including encryption, secure servers, and access controls.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and meet legal obligations. After this period, data will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data (where we have no legal obligation to retain it).
Object to or restrict processing of your data.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyse website traffic and remember your preferences.

You can control or disable cookies via your browser settings; however, this may affect website functionality.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please email elysianpilates@gmail.com.

10. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the revision date.

Please review this policy regularly.