PRIVACY POLICY

Last updated: 17/10/2025

Elysian Pilates and Barre (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, booking classes, visiting our website, or engaging with us, you agree to the collection and use of information as described below.

Who We Are

Elysian Pilates and Barre is operated by Sian Treliving, sole trader.
For the purposes of UK data protection law, we are the data controller responsible for your personal data.

Contact email: elysianpilates@gmail.com

1. Information We Collect

We may collect and process the following personal data:

Personal identification data: name, date of birth, email address, phone number, postal address
Health information: injuries, medical conditions, pregnancy status, or other health-related details necessary for safe participation
Payment information: credit/debit card details (processed securely by third-party payment providers), billing address
Usage data: booking history, class attendance, preferences, and interactions with our website or booking system
Communication data: messages, enquiries, and feedback you provide
Technical data: IP address, browser type, device information, and cookies when you visit our website

2. How We Use Your Information

We use your personal data to:

Manage bookings, memberships, and payments
Provide and improve our Pilates and Barre services
Communicate with you regarding bookings, studio updates, events, and promotions
Ensure your safety and wellbeing during classes
Comply with legal and regulatory obligations
Analyse usage to improve our website and services
Protect against fraud and misuse

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

Contractual necessity: to provide services you have booked or requested
Consent: for marketing communications and certain data processing activities
Legal obligation: to comply with applicable laws and regulations
Legitimate interests: to operate and improve the studio and protect the business

Special category data:
Where we process health-related information, this is done for the purpose of providing safe and appropriate services and is processed with your explicit consent or where necessary for the provision of health and wellbeing services.

4. Sharing Your Information

We do not sell or rent your personal data.

Your data may be shared with:

Trusted third-party service providers (such as booking software, payment processors, IT and website providers)
Legal or regulatory authorities where required by law

All third parties are required to keep your data secure and confidential and to use it only for agreed purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include secure systems, encryption where appropriate, and restricted access to personal data.

6. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Meet legal, tax, insurance, or regulatory obligations

Once data is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (where we are not legally required to retain it)
Object to or restrict processing of your data
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at elysianpilates@gmail.com.

8. Cookies

Our website uses cookies to enhance functionality and analyse website traffic. Cookies are small files stored on your device.

You can control or disable cookies through your browser settings; however, this may affect website functionality.
For full details, please see our Cookie Notice.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Email: elysianpilates@gmail.com

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on our website with the revised date. Please review this policy periodically.