BOOKING POLICY
This Booking Policy applies to all classes and services provided by Elysian Pilates and Barre.
Bookings
All classes and sessions must be booked and paid for in advance via our website, booking system, or in person.
Class sizes are limited and subject to availability.
Cancellations & No-Shows
All classes and sessions must be cancelled at least 24 hours before the scheduled start time.
This applies to group classes, reformer sessions, Inferno (infrared heated) classes, private sessions, and duet sessions.
Cancellations made less than 24 hours before the class start time, or failure to attend, will result in the session being forfeited.
Missed or late-cancelled sessions are non-refundable.
The 24-hour cancellation policy applies regardless of reason.
Cooling-Off Period (Online Purchases)
For online purchases of class packages or memberships, you have a 14-day right to cancel for a full refund, provided no classes or sessions have been attended.
Once a session has been used, this right is waived.
Waitlist
If a class is full, you may join the waitlist.
If a space becomes available, you may be automatically added up to 24 hours before the class start time.
Please remove yourself from the waitlist if you are no longer able to attend.
Late Arrival
Please arrive 5 minutes before class to allow time to prepare.
Entry may not be permitted once a class has begun, particularly for reformer or heated sessions.
Late arrivals may be treated as a no-show and the session forfeited.
Studio Etiquette
Grip socks are mandatory for all reformer classes for safety and hygiene reasons.
Grip socks are available to purchase at the studio.
Mobile phones must be silenced during classes.
Respectful behaviour towards staff and other clients is expected at all times.
Health & Safety
Please inform your instructor of any injuries, medical conditions, or pregnancy prior to class.
Infrared heated classes are not suitable during pregnancy.
Please do not attend classes if you are feeling unwell or contagious.
Photography & Video
From time to time, photographs or videos may be taken during classes or events for promotional purposes.
If you do not wish to be included, please inform the instructor before class and we will accommodate where possible.
By booking or attending a class, you agree to this Booking Policy together with our Terms & Conditions, Privacy Policy, and Waiver Agreement.
WAIVER & ASSUMPTION OF RISK
By booking or attending any class, session, workshop, or event at Elysian Pilates and Barre, I confirm and agree to the following:
I understand that participation in Pilates, barre, reformer, infrared-heated Pilates classes, strength training, and related physical activities involves inherent risks. These may include, but are not limited to, muscle strain, injury, dizziness, dehydration, overheating, fatigue, or aggravation of existing medical conditions.
I confirm that I am physically fit and able to participate in exercise and that I have sought medical advice where appropriate before attending classes, particularly if I have any medical conditions, injuries, or health concerns.
I agree to inform my instructor before class of any injuries, medical conditions, health concerns, or pregnancy.
I understand that heated and infrared-heated classes are not suitable during pregnancy.
I acknowledge that infrared-heated classes take place in a warmed environment and may place additional physical demands on the body. I accept responsibility for monitoring my own wellbeing, hydration, and physical limits during these sessions.
I agree to follow all safety instructions provided by instructors and studio staff and to stop exercising immediately if I feel unwell, dizzy, overheated, or experience pain or discomfort.
I acknowledge that instructors at Elysian Pilates and Barre are not medical professionals and do not provide medical advice, diagnosis, or treatment.
To the fullest extent permitted by law, I agree that Elysian Pilates and Barre, its owner, instructors, contractors, and staff shall not be liable for any injury, loss, or damage arising from my voluntary participation in classes or use of studio facilities, except where liability cannot be excluded under applicable law.
I understand that I am responsible for my personal belongings and that the studio is not responsible for loss, theft, or damage to personal items.
By booking or attending a class, I confirm that I have read, understood, and agree to this Waiver & Assumption of Risk, together with the Booking Policy, Terms & Conditions, and Privacy Policy.